“Welcome” is a service through which we receive the client directly at the dock, from the moment of the mooring in porto mirabello. (since when they moor in portomirabelllo).
It is a service aimed at all of our clients, especially the new ones, who still do not know us, in order to welcome and host them in the best possible way, making them feel at home.
This allows us to introduce all the services that the port offers, such as sports activities (gym, street basketball court, paddle court), restaurants and bars, areas dedicated to the exclusive use of captains and crews (crew lounge , bbq area) and finally the concierge service, through which we devote all our attention to the needs of our guests.
In fact, at arrival a letter of welcome is delivered directly to the quay containing the contacts of the customer care service, as well as an invitation for the captain/owner to an interview at our concierge office in order to establish the customer’s personal needs. thus providing an exclusive and personalised service, directed at you, the client!
A live chat is recently active on the portomirabello.it’s website to offer an addictional/extra service to customers. Thanks to the live chat the visitors has the opportunity to have a live conversation with the Concierge.